Thursday, April 10, 2008

Get Satisfaction!

listen to your customers! Listen to your customers!
Image from Wikimedia Commons
So I just started using Zemanta, which I intend to talk about further, as a way to enhance my blog posts. I'm sure you've noticed the logo at the bottom of some posts. No doubt you'll hear more about it elsewhere too, I think a fair few number of people are using it. (the early reactions seem good, but that's not what I am writing about... oh no... this is just a segue to something else entirely! )

I can't actually remember how I found out about Zemanta, but I soon went to their website and discovered how they plan to give support and foster community.

They're using a tool called "Get Satisfaction" ... I'm obviously behind the curve on this and there are shedfuls of people that knew about it already, I suppose, but I'm impressed. Get Satisfaction seems a pretty robust tool for support. Many companies use forums (phpBB based and the like) but this tool seems to take things a bit farther. You can watch the problems and suggestions put in by others and rate comments, help, suggestions and the like as useful. You also can sign up as someone that works for a particular company.

I've reported a few problems I've encountered with Zemanta and so far it's going well. There are a fair few popular companies and products there already (Twitter, Facebook, etc) but oddly, I didn't see IBM there... I was not going to sign up as an IBMer, probably not a good idea from a volume of activity perspective. :)

If you haven't tried Get Satisfaction, you might want to check it out.

What do you use for getting support? Or for giving it?

1 comment:

Zemantic dreams said...

Hi from Zemanta!

Thanks for reporting stuff via GetSatisfaction.

We really liked their service and it solves the problem. Two issues we've identified is that it requires registration and that you cannot really trim it down visually. It is sometimes a bit confusing to some users.

Despite this, we are very happy with getsatisfaction.